ClientWell vs Cliniko for NZ clinics
Cliniko is a solid, well-known system. ClientWell brings the calendar, ACC work, client follow-up and practice growth tools together in one New Zealand platform.
ClientWell Clinic
NZ$149 + GST / month
2 to 5 practitioners, with 250 texts included.
Cliniko
NZ$99 / month
2 to 5 practitioners. At 15c each, 250 texts add NZ$37.50.
A calendar, plus a separate bill for ACC?
Many clinics on Cliniko pay for the calendar, then add SubmitKit from NZ$79 a month to manage ACC billing. Marketing, website enquiries and phone answering sit outside both. With ClientWell, those come in the one account.
Cliniko + SubmitKit
NZ$178 / month
Calendar and ACC billing. Texts extra at 15c each.
ClientWell Clinic
NZ$149 + GST / month
Calendar, ACC billing, 250 texts, Sage, website enquiries and campaigns.
Online booking, reminders and team calendars
ClientWell: Included
Cliniko: Included
Text reminders beyond the included 250
ClientWell: 12c each, with 250 included free every month
Cliniko: 15c each, no included allowance
Treatment notes with templates
ClientWell: Included, with physio, chiro, osteo and acupuncture starters
Cliniko: Included, with a template builder
Body charts on treatment notes
ClientWell: Included
Cliniko: Included
Outcome scores (neck, lower back, shoulder)
ClientWell: Included, plain-language questionnaires
Cliniko: Available through templates and connected apps
ACC claim details and treatment counts
ClientWell: Built in
Cliniko: Through connected apps such as AC Connect or SubmitKit
Claim expiry and ACC32 prompts
ClientWell: Built in
Cliniko: Through connected apps
Check ACC invoices before a billing run
ClientWell: Built in
Cliniko: Through connected apps
ACC running totals by practitioner, red/green sent status
ClientWell: Built in, no add-on
Cliniko: Through SubmitKit, from NZ$79/month extra
Per visit or per 15-minute ACC billing
ClientWell: Built in
Cliniko: Through connected apps
Reminder when ACC visits haven't been sent
ClientWell: Sage nudges you on your dashboard
Cliniko: Not included
Direct electronic ACC submission
ClientWell: Built in and approved by ACC, no extra subscription
Cliniko: Through connected apps, usually a separate subscription
Home exercise programmes
ClientWell: Written plan or Physitrack/Physiotec link, sent with the follow-up email
Cliniko: Physitrack integration
AI Client Concierge answering your phone
ClientWell: Sage is included in the Clinic plan
Cliniko: Not included
Directory enquiries and instant replies
ClientWell: Included
Cliniko: Not included
Website, lead capture and campaigns
ClientWell: Included
Cliniko: Not included
Where it's built
ClientWell: New Zealand
Cliniko: Australia
| Features | ClientWell | Cliniko |
|---|---|---|
| Online booking, reminders and team calendars | Included | Included |
| Text reminders beyond the included 250 | 12c each, with 250 included free every month | 15c each, no included allowance |
| Treatment notes with templates | Included, with physio, chiro, osteo and acupuncture starters | Included, with a template builder |
| Body charts on treatment notes | Included | Included |
| Outcome scores (neck, lower back, shoulder) | Included, plain-language questionnaires | Available through templates and connected apps |
| ACC claim details and treatment counts | Built in | Through connected apps such as AC Connect or SubmitKit |
| Claim expiry and ACC32 prompts | Built in | Through connected apps |
| Check ACC invoices before a billing run | Built in | Through connected apps |
| ACC running totals by practitioner, red/green sent status | Built in, no add-on | Through SubmitKit, from NZ$79/month extra |
| Per visit or per 15-minute ACC billing | Built in | Through connected apps |
| Reminder when ACC visits haven't been sent | Sage nudges you on your dashboard | Not included |
| Direct electronic ACC submission | Built in and approved by ACC, no extra subscription | Through connected apps, usually a separate subscription |
| Home exercise programmes | Written plan or Physitrack/Physiotec link, sent with the follow-up email | Physitrack integration |
| AI Client Concierge answering your phone | Sage is included in the Clinic plan | Not included |
| Directory enquiries and instant replies | Included | Not included |
| Website, lead capture and campaigns | Included | Not included |
| Where it's built | New Zealand | Australia |
Included Not included Available with conditions or on some plans
Based on publicly available information in October 2026. Features change, so check each provider's site before deciding. Outcome questionnaires in ClientWell are our own wording modelled on standard indices, not licensed copies of published instruments.
Cliniko pricing and text charges are the New Zealand figures shown to us on its pricing page. ClientWell's NZ$149 price excludes GST, which is shown separately on the invoice.
Choose ClientWell if
- You want ACC tracking built in, not added on
- Missed calls cost you bookings and you'd like Sage to answer as your AI Client Concierge
- You'd rather have your website, follow-up and campaigns in the same place
- You like dealing with a small New Zealand team
Cliniko may suit you better if
- You need direct electronic ACC submission today
- Your clinic depends on a specific connected app we don't offer yet
- You're a large multi-site clinic already settled on it
Try it with your own clinic
We can help bring across your clients, services and upcoming appointments. Try it for 30 days with no credit card required.