Terms of Service

Last updated: Monday, 19th October, 2026

ClientWell is owned and operated by The Wellness Directory Limited, a New Zealand registered company, trading as ClientWell. Your agreement for the service is with The Wellness Directory Limited.

By using ClientWell you agree to these terms.

Your account

You're responsible for your account and keeping your login secure. You must be authorised to manage the client data you enter.

Acceptable use

Don't abuse the service, send spam to clients through campaigns, or attempt to breach security. We may suspend accounts that do.

Competitive access

ClientWell is provided for running a wellness or health practice. You may not create or use an account, trial or demo if you build, sell or work for a competing practice-management, booking or clinic-software product, unless we have agreed to it in writing first.

You also may not use the service to gather competitive information, copy our screens, wording, workflows or designs, reverse engineer any part of the service, or help anyone else do those things. Automated scraping, bulk capture of pages, and sharing your login with a competitor are all included in this.

Signing up on behalf of a competitor, or hiding who you work for, is a breach of these terms. If we believe an account is being used this way we may suspend or close it immediately, without a refund, and take further action if our material has been copied.

The ClientWell name, logo, Sage, our page designs, wording and the way our features work are our property or licensed to us. Nothing in these terms gives you a right to use them elsewhere.

Payments

Paid plans are billed via Stripe. Cancel anytime; refunds are handled case-by-case.

Liability

The service is provided "as is". We're not liable for indirect damages. Keep your own backups of critical data.

Changes

We may update these terms with notice. Continued use means you accept the changes.

Transfer of this agreement

We may transfer or assign this agreement, and the rights and obligations in it, to another company as part of a merger, acquisition, restructure, or sale of all or part of our business or assets. Your account, plan and data continue on the same terms with the new owner, and we will let you know if this happens. You may not transfer your account to someone else without our written agreement.