Privacy Policy
Last updated: Monday, 19th October, 2026
This page is maintained by ClientWell to answer common privacy questions about the app. It is not a legal certification or a substitute for professional advice.
ClientWell ("we", "us") is a practice-management platform for wellness practitioners. It is owned and operated by The Wellness Directory Limited, a New Zealand registered company, trading as ClientWell. The Wellness Directory Limited is responsible for the personal information described here. This policy explains what we collect, why, and how we handle it.
What we collect
- Account data (name, email) when you sign up.
- Practice data (clients, sessions, notes) you enter into your workspace.
- Usage analytics to improve the product.
How we use it
Your data is used to provide the service. We never sell your data. Client data is scoped to your workspace and protected by row-level security.
Session recordings
We may record short screen sessions inside your practitioner workspace to find and fix friction. This is optional, opt-in, and controlled by you.
- All typed content (client names, emails, notes, messages) is masked automatically.
- All on-screen text and images appear as blurred placeholders.
- Recordings are deleted automatically after 30 days.
- You can turn recordings off any time in Settings → Account → Help improve ClientWell.
Third-party services
We use trusted providers for cloud hosting, payments via Stripe, email delivery, AI features and analytics. Each is bound by their own privacy and security terms.
If our business changes hands
If all or part of our business is merged, sold or restructured, information held in ClientWell may transfer to the new owner so the service can carry on without interruption. The new owner must keep handling it under a policy no less protective than this one, and we will let you know if this happens.
Your rights
You can export or delete your data at any time. Contact us at hello@myclientwell.com for data requests.