Comparisons
ClientWell vs Cliniko & Timely
A practical side-by-side for wellness practitioners in New Zealand, Australia and the UK. We have kept it honest: all three are solid tools, but they are built for slightly different practices.
| Feature | ClientWell | Cliniko | Timely |
|---|---|---|---|
Public booking page | |||
Calendar sync (Google/Outlook) | |||
AI receptionist on the booking page Sage answers questions, checks availability and books in — 24/7. | |||
Website builder included Professional and Team plans. Or export your site and host it anywhere. | |||
Lead capture forms & leads inbox | |||
Waitlist & one-tap cancelled-slot fill | |||
Classes & group bookings | |||
Invoices & client balance | |||
One-tap invoice from appointment | |||
Stripe payments with tax calculation | |||
Platform fee on client payments You pay Stripe's card fee; we don't clip the ticket on top. | 0% | 0% | 0% |
Packages & pre-paid sessions | |||
Late cancel & no-show fees | |||
Email & SMS reminders | |||
Client re-activation texts (win-back) 4, 8 and 12-month check-ins on Professional and Team; 4-month on Startup. | |||
Review requests & feedback texts | |||
Newsletters & client groups | |||
Team chat & cross-clinic messaging | |||
ACC claim tracking & billing dashboard NZ-specific. In-app lodging coming via approved ACC APIs. | |||
Export your full website & data ClientWell exports real HTML/CSS for your site; data export is available on all plans. | Partial | Partial | |
Free forever plan Up to 5 clients, booking page and email reminders. |
Pricing snapshot
Entry-level pricing for a solo practitioner, checked September 2026. Competitor pricing moves often, so verify on their sites.
Most popular solo plan. Team from NZ$59/seat.
Pricing checked Sep 2026; verify on cliniko.com.
Pricing checked Sep 2026; verify on gettimely.com.
When ClientWell usually wins
- You want bookings, a website, lead capture and follow-up in one place rather than paying for three or four tools.
- You work in New Zealand and need ACC claim tracking and invoicing support.
- You want an AI receptionist handling the same five questions while you are with a client.
- You hate the idea of a platform taking a percentage of every client payment on top of the subscription.
- You run a small team or two linked clinics and need simple internal chat and shared calendars.
When Cliniko or Timely might still be the right call
- You need a specific integration we don't offer yet.
- Your practice is already deeply set up in one of them and the switching cost outweighs the savings.
- You need a feature we haven't built yet — for example, complex multi-location reporting or certain third-party health fund integrations.
The honest caveat
We built this comparison from public pricing and feature pages in September 2026. Competitors update their plans constantly, and a feature listed as "no" may be available through an integration or a higher tier. If something here looks off, tell us and we'll fix it. We would rather be accurate than clever.
Not sure which fits your practice?
Tell us what you are using now and what is annoying you. We'll be straight about whether ClientWell is a good swap.